At GRAHITE, we prioritize quality and customer experience. Please read our policy carefully before making a purchase:

• Return Policy

  • Returns are accepted within 3 days of delivery.

  • A return fee of ₹100 is applicable, which will be deducted from your store credit.

  • Once the returned item is received and passes a quality check, the balance will be issued as Store Credit.

  • We do not offer refunds to original payment methods (Bank/UPI).

• Exchange Policy

  • Exchanges are available for a flat charge of ₹250 (applicable for size changes or product swaps).

  • The exchange process typically takes 10-12 business days from the date of pickup.

  • Exchanges are subject to stock availability. If the item is out of stock, store credit will be issued instead.

  • No cash refunds are provided for exchanged items.

• General Terms & Conditions

  • Items must be in their original condition: unworn, unwashed, and with all tags intact.

  • GRAHITE reserves the right to reject any return or exchange if the product fails our quality standards.

  • Store Credits are non-refundable and valid for 6 MONTHS from the date of issue.

  • Store credits can only be used for future purchases on our official store.

• Damaged or Wrong Products

  • If you receive a damaged or incorrect item, we provide a FREE EXCHANGE.

  • You must report the issue within 24 hours of delivery.

  • The replacement will be shipped only after we receive and verify the incorrect/damaged product.

• Customer Support

  • For any assistance, please reach out to us via WhatsApp: +91 8238047277. GRAHITE is not responsible for delivery delays caused by an incorrect mobile number or shipping address provided by the customer.